What is it about?
Conflict is inevitable and happens in all workplaces and in all industries, irrelevant of how many employees working the business. It happens between individual colleagues, between employees and customers or between larger groups of employees. Issues in relationships can be difficult and if not repaired, certain conflicts can affect the business in general. Conflict Management and Resolution is an essential skill for anyone who manages people and who work closely with colleagues.
Candidates will have the opportunity to discuss the challenges when it comes to managing conflict, share experiences and learn from their peers.
Who is it for?
This course is important for anyone who is in a supervisory / management position or in a team leadership position. It is also helpful for those who aspire to be in such positions and for those who work closely with colleagues and team members.
What will I gain?
It is also important for employees who work with members of the public, especially in customer care and in industries where conflict may be likely. It benefits anyone at any level in the business or service provider.
Overall Course Objectives
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