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Conflict Management

Start Date
22 Mar 2023
Duration
x2 3 hour Sessions
Course Level
Valid towards CPE Annual return
Requirements
No Specific requirements
Certification
Certificate of Attendance

What is it about?
Conflict is inevitable and happens in all workplaces and in all industries, irrelevant of how many employees working the business. It happens between individual colleagues, between employees and customers or between larger groups of employees. Issues in relationships can be difficult and if not repaired, certain conflicts can affect the business in general. Conflict Management and Resolution is an essential skill for anyone who manages people and who work closely with colleagues.

Candidates will have the opportunity to discuss the challenges when it comes to managing conflict, share experiences and learn from their peers.


Who is it for?
This course is important for anyone who is in a supervisory / management position or in a team leadership position. It is also helpful for those who aspire to be in such positions and for those who work closely with colleagues and team members. 

What will I gain?

It is also important for employees who work with members of the public, especially in customer care and in industries where conflict may be likely. It benefits anyone at any level in the business or service provider.

 

Overall Course Objectives

  • Introduction to Conflict Management - why is conflict management important?
  • Understand Conflict and its different forms – different types of conflicts
  • Causes of Conflict
  • Consequences and Risks of Conflicts including Legal Implications
  • Become more aware of conflict styles
  • Recognise best uses of each conflict style
  • Discussion – typical issues found at work
  • Handling and Managing Conflict
  • Build skills for reaching effective solutions – preventing conflict
  • Creating an effective environment through mutual understanding

 

Course Notes

&

Post Course Feedback included

 

 

 

 

 

 

 

Funding Available:

iis2

Similar Courses:

Human Resources Foundations

Time Management Foundations

Effective Communication

Course Schedules

  22 Mar 2023 - 23 Mar 2023 €195.00
   DATE FROM TILL
   02 Jun 22 10:00 13:00
   03 Jun 22 10:00 13:00

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