Effective Communication and Conflict Management

Course Location: 

The training can be delivered with in person, online and hybrid options

What is it about?

This course is designed to highlight the fundamental areas of effective communication and how they can be applied. Learning how to communicate more effectively in different work situations, through different mediums and in different contexts will help improve performance and relationships in the workplace. Key areas are discussed in practical terms through the use of information and case studies.

Who is it for?

This course is suited for anyone who wants to improve their communication levels at work to be able to perform better and foster better relationships. This course is also useful for managers who want to improve their management style through better communication and employees who want to improve their overall performance with their manager, their peers and with their clients.

What will I gain?

Whichever industry or role you are in, there's a fundamental need to communicate effectively both with colleagues as well as with clients. This course will help you further understand your own communication style and how it can help you to improve work relationships and performance. You will also learn essential communication skills needed in the workplace which can help you both in a managerial role and in a client-facing role.

Course Overview

• Overview of Communication and different methods and media
• Barriers to Effective Communication
• Communication in the Workplace
• Communicating with Confidence
• Assertiveness
• Effective Listening & use of empathy
• Use of Body Language
• Communication via Email
• Effective Feedback
• Communication with/ from Managers
• Having Difficult Conversations at Work
• Effective Delegation
• Self-Understanding – how personal styles affect communication

Part 2 Conflict Management:

What is it about?
Conflict is inevitable and happens in all workplaces and in all industries, irrelevant of how many employees working the business. It happens between individual colleagues, between employees and customers or between larger groups of employees. Issues in relationships can be difficult and if not repaired, certain conflicts can affect the business in general. Conflict Management and Resolution is an essential skill for anyone who manages people and who work closely with colleagues.

Candidates will have the opportunity to discuss the challenges when it comes to managing conflict, share experiences and learn from their peers.

Who is it for?
This course is important for anyone who is in a supervisory / management position or in a team leadership position. It is also helpful for those who aspire to be in such positions and for those who work closely with colleagues and team members. 

What will I gain?

It is also important for employees who work with members of the public, especially in customer care and in industries where conflict may be likely. It benefits anyone at any level in the business or service provider.

Overall Course Objectives

• Introduction to Conflict Management - why is conflict management important?
• Understand Conflict and its different forms – different types of conflicts
• Causes of Conflict
• Consequences and Risks of Conflicts including Legal Implications
• Become more aware of conflict styles
• Recognise best uses of each conflict style
• Discussion – typical issues found at work
• Handling and Managing Conflict
• Build skills for reaching effective solutions – preventing conflict
• Creating an effective environment through mutual understanding

Course Fee: €275

Course Funding:

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