Effective Communication

Instructors
Carolin Zeitler
Duration
6 hours in 1 day
Course Level
Certificate of Attendance
Certification
Certificate of Attendance

Objectives

  • Smoother flow of information and processes in the workplace
  • Improved listening and comprehension skills
  • Extended awareness of register and tone
  • More effective communication with colleagues and clients
  • Enhanced self-confidence and assertiveness
  • Increased productivity, efficiency and performance

Who is it for?

This course is for anyone who needs to communicate effectively at work, be it in an internal function or a client-facing role. Effective communication can help busy people to save a lot of time, help leaders to engage their team members more and improve relations with clients and prospects.

Why should I attend?

Participants will gain a better understanding of the approach to and tools for effective communication. They will benefit from this knowledge and practice not only in their professional lives but in every conversation they have.

Course Overview

Session 1

  • Identify your strengths
  • Find out how to use them in your communication
  • (Re-)discover what you love about your job
  • Approach the working day with new energy
  • Make your communication concise, informative and agreeable

Session 2

  • Listen with empathy and sincerity
  • Speak with empathy and sincerity
  • Develop a neutral observer – look at matters from an outside perspective
  • Align personal, team and corporate goals
  • Re-energise yourself and others around you

 

Trainer Bio

Carolin Zeitler – Head of Training Services – People Learning     

Carolin’s work is first and foremost about true human connection and creating cultures that encourage connection. This is reflected in all her work; be it as Head of Training, Executive Coach, author & writer or women’s empowerment activist.

Carolin’s contagious enthusiasm and thirst for learning ensure that she not only stays on a path of continuous growth herself but inspires those around her to grow and succeed too. 

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Course Schedules

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