Effective Communication

Start Date
Instructors
Desiree Cordina
Duration
6 hours
Course Level
Certificate of Attendance
Certification
Certificate of Attendance

What is it about?

This course is designed to highlight the fundamental areas of effective communication and how they can be applied. Learning how to communicate more effectively in different work situations, through different mediums and in different contexts will help improve performance and relationships in the workplace. Key areas are discussed in practical terms through the use of information and case studies.

Who is it for?

This course is suited for anyone who wants to improve their communication levels at work to be able to perform better and foster better relationships. This course is also useful for managers who want to improve their management style through better communication and employees who want to improve their overall performance with their manager, their peers and with their clients.

What will I gain?

Whichever industry or role you are in, there's a fundamental need to communicate effectively both with colleagues as well as with clients. This course will help you further understand your own communication style and how it can help you to improve work relationships and performance. You will also learn essential communication skills needed in the workplace which can help you both in a managerial role and in a client facing role.

Course Overview

  • Overview of Communication and different methods and mediums
  • Barriers to Effective Communication
  • Communication in the Workplace
    • Communicating with Confidence
    • Assertiveness
    • Effective Listening & use of empathy
    • Use of Body Language
    • Communication via Email
    • Effective Feedback
  • Communication for the Manager
    • Having Difficult Conversations at Work
    • Effective Delegation
  • Self-Understanding – how personal styles affect communication

 

Delivered by an experienced Corporate Trainer, HR Manager, Coach and Lecturer.

Refreshments and Course Notes included.

 

 

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*Disclaimer: Kindly note scheduled dates and times are subject to change. We will do our best to avoid re-scheduling, however, in the unlikely event that this occurs, new dates/times will be discussed with applicants.

 

Course Schedules

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